Shipping Policy

We offer shipping to most locations worldwide. Shipping times and costs may vary depending on your location and the shipping method you choose.

Processing Time:
Orders are typically processed within 1-3 business days of receipt. Orders received after 12 pm IST will be processed the following business day.

Shipping Time:
Shipping times vary depending on your location and the shipping method you choose. Estimated shipping times are provided during checkout.

Shipping Costs:
Shipping costs vary depending on your location and the shipping method you choose. Estimated shipping costs are provided during checkout.

Customs and Duties:
Customers are responsible for any customs or duties charges that may apply to their order.

Shipping Carriers:
We use reliable and trusted shipping carriers such as FedEx, DHL, and India Post.

Delivery:
We aim to deliver your order as quickly as possible, but we cannot guarantee delivery dates or times. We are not responsible for any delays or damages caused by shipping carriers.

Return & Refund Policy for Art is Where Heart Is

If you are not satisfied with your purchase, please contact us within 7 days of receiving your order to request a return or exchange. We do not accept returns on custom or personalized products.

Returned products must be in their original condition and packaging. We reserve the right to reject any returns that do not meet these requirements.

Refunds will be issued to the original payment method used for the purchase. We will refund the full purchase price of the product(s), but we cannot refund any shipping costs.

If you receive a defective or damaged product, please contact us within 7 days of receiving your order to request a replacement or refund. We may require proof of the defect or damage.

If your order is lost or damaged during shipping, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and provide a replacement or refund.

Please allow 5-7 business days for refunds to be processed. If you have any questions or concerns about our Return & Refund Policy, please contact us at hello@artiswhereheartis.com.